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"550 5.7.1 Requested action not taken: message refused" from Exchange

Exchange Intelligent Message Filtering (IMF) is rejecting the message as spam. The fix is to change the action from "Reject" to a non-blocking action.

Exchange 2003

  1. Open Exchange System Manager.
  2. Go to Global Settings > Message Delivery Properties.
  3. Click the Intelligent Message Filtering tab.
  4. Under "When blocking messages", change the action to "No Action" or "Delete" (not "Reject").

Choosing "Delete" silently discards spam; "No Action" delivers everything. Either option prevents the SMTP rejection that causes the 550 error.

Screenshots — step by step

Open the Exchange System Manager, Global Settings, Message Delivery, Properties
Open the Exchange System Manager, Global Settings, Message Delivery, Properties
Intelligent Message Filtering tab
Intelligent Message Filtering tab

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